Shipping policy
AdventureOhm is an online intermediary marketplace platform, which partners with the World's best known outdoor adventure gear products.
When you select a product that you wish to purchase on AdventureOhm, you will be taken directly to the third party AdventureOhm merchant (the "AdventureOhm Partner") website and asked to provide further personal details, which include your billing and delivery address, and payment card details.
Who processes and delivers my order?
The retailer that stocks your item will process your order and manage the delivery. They are responsible for the fulfilment of your purchase.
How do I amend my order?
It is recommended that you contact the retailer directly as soon as possible.if you need to amend your purchase. Amendments are not possible once the order has been shipped.
- Immediately contact the retailer you purchased from (you can find the name of the retailer on the product page).
- Include essential details such as your order reference number, full name, email address used for the order, and billing address when contacting the retailer.
How Do I Cancel My Order?
AdventureOhm does not stock any products, so the retailer you've purchased from is responsible for cancellations and refunds. They will manage your order cancellation based on their policies. Please contact the retailer as soon as possible and include essential details such as your order reference number, full name, email address used for the order, and billing address. You can contact the retailer by visiting their Customer Service section on their site.
What if I don't receive a response from the retailer?
If you don't receive a response within a reasonable timeframe, consider reaching out again. If needed, you can also contact AdventureOhm's Help Center by emailing info@adventureohm.com for further assistance.
What payment options are available when using AdventureOhm's checkout?
None. When you select a particular product that you wish to purchase, you will be taken directly to the third party AdventureOhm merchant (the "AdventureOhm Partner") website and asked to provide further personal details, which include your billing and delivery address, and payment card details. Please refer to their help center for detailed information about their payment options.
What if I encounter issues with payment during the checkout process?
If you experience any issues or have concerns related to payments during the checkout process, please contact AdventureOhm Help Center at info@adventureohm.com
Where is my order confirmation?
You will receive a confirmation email from the retailer once your order has been successfully confirmed.
What should I do if I haven't received my confirmation email?
If you haven't received your confirmation email:
- Please check your junk and spam folders.
- Contact the AdventureOhm team and include the following:
- Your full name
- Your order number
When will I receive delivery and tracking information for my order?
The retailer shipping your order will send your delivery and tracking information as soon as your item has been processed.
What happens if my order is unsuccessful?
In the rare occasion that your order is unsuccessful, the retailer will send an email to inform you about the error.
What if I don't receive a response from the retailer?
Allow up to 36 hours for the retailer to respond to your request. If you do not receive a response within this timeframe, you can contact AdventureOhm's Help Center team by emailing info@adventureohm.com and we will assist in following up with the retailer on your behalf.
How do I contact the retailer about my undelivered order?
Visit the Customer Help or Support section on the retailer's website. Look for information on how to get in touch with their customer service team. Be sure to include essential details like your order reference number, full name, email address used for the order, and billing address when reaching out.
How long should I wait before taking further action?
While shipping delays can occur, it's recommended to take action promptly. Contact the retailer if your order is overdue, and allow a reasonable timeframe for a response.
What should I do if the tracking information is not available or is unclear?
If you encounter any issues with the tracking information, reach out to the retailer directly. They can provide clarification, assist with tracking details, or initiate an investigation with the courier if needed.
What if my order is delayed or hasn't arrived within the estimated time frame?
Delays can happen for various reasons. If your order is delayed or hasn't arrived within the estimated time frame, contact the retailer for updates. They can provide information on the status of your order and, if necessary, initiate an investigation with the courier.
What if I miss the courier delivery attempt?
If you miss a delivery attempt, follow the instructions provided by the courier or refer to the notification left by them. In most cases, you can reschedule delivery or arrange for parcel pickup at a designated location.
What should I do if my item arrives damaged?
The retailer that stocks your item will handle returns and exchanges, and this information should be included in your package. In the unfortunate event that your item arrives damaged, please contact the retailer to request an exchange or a return.If the retailer hasn't responded within a reasonable time frame, please reach out to AdventureOhm's customer service team by email at info@adventureohm.com for further assistance.
Are items damaged due to general wear and tear eligible for return or exchange?
No, items damaged as a result of general wear and tear are not considered damaged. If you are unsure, contact the retailer’s Customer Service team for further assistance.
What should I do if my order hasn't arrived by the expected delivery date?
If your order has not arrived within the expected delivery timeframe, the first step is to contact the retailer directly. You can find their contact information on the product page, order confirmation or directly on their website. AdventureOhm does not stock any items. All orders are fulfilled by the retailer who will arrange the shipping, delivery, and returns. They will also handle tracking, exchanges, and refunds.
How do I contact the retailer about my undelivered order?
Visit the Customer Help or Support section on the retailer's website. Look for information on how to get in touch with their customer service team. Be sure to include essential details like your order reference number, full name, email address used for the order, and billing address when reaching out.
How long should I wait before taking further action?
While shipping delays can occur, it's recommended to take action. Contact the retailer if your order is overdue, and allow a reasonable timeframe for a response.
What if my order is lost?
As a marketplace, AdventureOhm does not have direct visibility into order tracking. In the unfortunate event that your order is lost, contact the retailer immediately. They will be able to initiate an investigation with the courier and provide guidance on the next steps, such as potential refunds or replacements. They can initiate an investigation with the courier and provide guidance on potential refunds or replacements. If needed, AdventureOhm's Help Center team will assist in following up with the retailer.
How can I initiate an investigation for a lost order?
To initiate an investigation, please reach out to the retailer that processed your order. They have the necessary tools to collaborate with the courier and conduct an inquiry into the whereabouts of your parcel. While AdventureOhm is unable to directly track or investigate orders, AdventureOhm will do everything possible to contact the retailer associated with your purchase. When reaching out to the retailer, be sure to provide your order details, including the order number and any relevant tracking information. This will help expedite the investigation process.
How long does the investigation process take?
The duration of the investigation process can vary depending on the retailer and courier involved. It is advisable to stay in regular contact with the retailer for updates on the progress of the investigation.
Can I get a refund for a lost order?
Refund policies vary among retailers. We recommend checking the retailer's policies and discussing the possibility of a refund or replacement directly with them during the investigation process.
If you have any additional questions or concerns, please contact the retailer's customer support team for further assistance or reach us by email at info@adventureohm.com
Does AdventureOhm offer International shipping?
AdventureOhm partners with retailers Worldwide. This means you can shop from a variety of Global brands and have your purchases delivered to locations around the World.
How do I know if a product can be shipped to my country?
The availability of International shipping depends on the individual policies of the retailers
What is the estimated delivery time for International orders?
Delivery times for International orders can vary significantly depending on the retailer, shipping method selected, and the destination Country. Refer to the retailer's shipping information for estimated delivery times.
How can I track my International order?
Tracking information for International orders will be provided by the retailer. Once your order is shipped, you should receive a tracking number that you can use to monitor the progress of your delivery. Check the retailer's shipping confirmation for details on tracking your order.
Are there additional fees for International shipping?
Additional fees such as customs duties, taxes, or import charges may apply depending on your country's regulations. These fees are not controlled by AdventureOhm and are the responsibility of the buyer.
Will I be charged sale taxes?
The amount of sales tax applicable to your order depends on factors such as the retailer's location, your location, and changes in tax law.
Who is responsible for calculating and charging sales tax?
It is the retailer's responsibility to calculate and charge sales tax on your order.
When will the actual tax amount be charged to my order?
When the retailer processes your order, the actual tax amount will automatically be calculated and charged to your final order.
Am I liable to pay import duties on my items?
Yes, depending on your location and the policy of the retailer, you may be required to pay import duties on your items.
How are import duties calculated?
Your local customs office will calculate the exact duties once the item has arrived in your Country and inform you of the amount you need to pay. These duties are usually paid directly to the courier company.
Does AdventureOhm provide an estimate for import duties?
No, when AdventureOhm redirects you to the retailer's website, this information should be found on their checkout page.
How can I check the retailer's full duties policy?
You can check the retailer's full duties policy by visiting their shipping policies.
When will I be contacted about paying duties?
If you are required to pay duties, you will be contacted by your local customs office once your order is to be delivered.